Refund policy

Refund, Replacement & Return Policy

Last updated: October 25, 2026

Craftsella offers made-to-order products, personalized items, and creative goods sourced from multiple suppliers. Not every product is made to order.

Unless a product page expressly states otherwise, we do not accept routine returns or exchanges for buyer’s remorse, incorrect sizing, color preference, or ordering the wrong item. Please review product descriptions, dimensions, color options, and available size charts before purchasing. Contact us before ordering if you need additional information.

Made-to-Order and Personalized Products

Made-to-order and personalized products are not eligible for routine returns or exchanges.

Please check personalization details carefully before submitting your order. If an item is produced incorrectly compared with the details you submitted, contact us so we can help.

Other Products

For products that are not made to order, any additional return options, conditions, or deadlines will be stated on the product page. If no additional return option is stated, the general terms of this policy apply.

If you are unsure whether a product is returnable, email craftsella15@gmail.com before purchasing.

Damaged, Defective, or Incorrect Items

Please inspect your items when they arrive.

If a product arrives damaged, defective, misprinted, missing parts, or different from what you ordered, contact craftsella15@gmail.com within 14 days of delivery.

Include:

Your order number.
The name of the affected product.
A brief description of the issue.
Clear photos showing the product and the problem.
A photo of the packaging and shipping label, if available.

We will review the issue and work with the appropriate fulfillment partner to arrange a suitable resolution, which may include a replacement, replacement parts, or a refund.

Please keep the item and packaging until we provide instructions.

Return Authorization and Instructions

Do not send an item back without contacting Craftsella first.

Return instructions and addresses may vary by product and fulfillment partner. Do not send an item to a supplier or the address on its shipping label unless we specifically instruct you to do so.

For an approved return, we will explain the return address, required condition, deadline, and any applicable shipping costs before you send it.

Your customer support remains with Craftsella even when a supplier ships your order.

Sizing and Product Selection

Unless the product page offers an exchange or return option, we cannot accept returns or exchanges because the wrong size, color, design, or item was selected.

If you receive a size or product different from your order confirmation, contact us within 14 days of delivery.

Colors and Print Placement

Colors may appear slightly different because of screen settings, lighting, materials, and printing methods. Minor variations in print color or placement may occur.

If the product appears substantially different from its description or you believe there is a printing defect, contact us with clear photos so we can review it.

Order Changes and Cancellations

Orders may enter production or fulfillment shortly after purchase.

If you need to request a change or cancellation, email craftsella15@gmail.com immediately. Changes and cancellations cannot be guaranteed once processing, production, or fulfillment has begun.

Sending a request does not automatically change or cancel your order. We will confirm whether the request can be accommodated.

Delayed or Missing Packages

If your package has not arrived by its estimated delivery date, contact us promptly at craftsella15@gmail.com, preferably no later than 30 days after that date, so we can investigate.

You do not need to wait 30 days to report a missing package. If no estimated delivery date was provided, contact us as soon as you are concerned about a delay.

Include your order number, tracking number if available, and confirmation of your shipping address.

Orders may arrive in separate packages. Please check the tracking information for each shipment.

We will review the situation with the fulfillment partner or carrier and determine whether a replacement, refund, or another resolution is appropriate. Please see our Shipping Policy for additional details.

Returned-to-Sender Orders

Orders returned because of an incorrect address, an unclaimed package, or another delivery issue are not automatically eligible for a refund.

Approved Refunds

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after processing for the refund to appear. Your bank or payment provider may require additional time.

For an approved claim involving a damaged, defective, or incorrect item, we will explain how any applicable shipping charges will be handled. Shipping charges for other approved returns are nonrefundable unless otherwise stated or required by law.

Sale Items and Gift Cards

Sale items follow this policy and any additional return terms expressly stated on the product page. Sale pricing does not exclude assistance for damaged, defective, or incorrect products.

Gift cards are nonrefundable except where required by law.

Contact Us

Craftsella LLC
Email: craftsella15@gmail.com

Please include your order number whenever possible. We typically respond within 1–2 business days.

Nothing in this policy limits consumer rights that cannot be waived under applicable law.