Shipping policy

Shipping Policy

Last updated: October 25, 2026

Thank you for shopping with Craftsella! We offer made-to-order products, personalized items, and creative goods sourced from multiple suppliers. Depending on the product, your order may ship from Craftsella or directly from a production or fulfillment partner.

Processing and Production

Processing times vary by product, availability, and fulfillment partner.

Made-to-order and personalized products require production time before shipping. Other products require processing and packing before shipment.

Please review the product page and checkout for any available estimates. If you need timing information for a specific item, email craftsella15@gmail.com before ordering.

Processing and production may take longer during holidays, sales, or periods of high demand. Business days exclude weekends and federal holidays.

Shipping and Delivery Estimates

Shipping times vary by the product, shipment origin, destination, fulfillment partner, and carrier. Products may ship from different locations, including outside the United States.

Please allow for both processing or production time and shipping transit time. Any delivery estimates shown are estimates only. We cannot guarantee delivery by a specific date.

Expedited shipping, when available, does not eliminate processing or production time.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the items ordered, delivery location, and available shipping methods.

Orders containing products from multiple fulfillment locations may include combined shipping charges. Please review your full order total before completing your purchase.

Separate Packages

Items from the same order may ship separately, arrive on different days, and have separate tracking numbers.

Receiving one package does not mean the remainder of your order is missing. Please check the shipping notifications and tracking information for each shipment.

Tracking Your Order

When an item ships, shipping confirmation and tracking information will be sent to the email address provided at checkout, when available.

Tracking may take 48 hours or longer to update after a label is created. A shipping label does not necessarily mean the carrier has received the package.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before submitting your order.

If you notice an error, email craftsella15@gmail.com immediately. Address changes cannot be guaranteed once processing, production, or shipping has begun.

An incorrect or incomplete address may cause delivery delays, lost packages, or a return to sender. Additional shipping charges may apply if an order must be shipped again.

Delayed or Missing Packages

If your package has not arrived by its estimated delivery date, contact us promptly at craftsella15@gmail.com, preferably no later than 30 days after that date, so we can investigate with the fulfillment partner or carrier.

You do not need to wait 30 days to report a missing package. If no estimated delivery date was provided, contact us as soon as you are concerned about a delay.

Please include your order number, tracking number if available, and confirmation of your shipping address.

If tracking shows delivered but you cannot locate your package:

• Confirm the shipping address on your order.
• Check around the delivery location.
• Ask household members or neighbors.
• Contact the carrier or local post office.

Contact us if the package remains missing. We will review the shipment and available resolution options. A replacement or refund is not automatic and depends on the circumstances.

Returned-to-Sender Orders

If an order is returned because of an incorrect address, an unclaimed package, or another delivery issue, contact us so we can review the available options.

Reshipping may require additional shipping charges. A returned package does not automatically qualify for a refund.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 14 days of delivery at craftsella15@gmail.com.

Include your order number, a description of the issue, clear product photos, and a photo of the shipping label if available.

Please do not return an item unless we provide instructions. See our Refund, Replacement & Return Policy for more information.

Fulfillment Delays or Unavailable Items

If we cannot ship an item within the timeframe provided, we will contact you with an updated estimate and any applicable cancellation or refund options.

If we cannot fulfill an item, we will cancel and refund the affected item to the original payment method.

Contact Us

Craftsella LLC
Email: craftsella15@gmail.com

Please include your order number whenever possible. We typically respond within 1–2 business days.

Nothing in this policy limits consumer rights that cannot be waived under applicable law.